This Privacy Policy describes how the SWM mobile application collects, uses, stores, and shares information when used by authorised field staff of the Ranchi Municipal Corporation (RMC) for the collection of Solid Waste User Charges. The App is developed and maintained by Netwind Softlabs Pvt. Ltd. on behalf of RMC and is intended exclusively for authenticated tax-collection users (Tax Collectors and Team Leaders). It is not a consumer-facing application and is not intended for use by the general public.
| Application name | SWM (Solid Waste Management) |
| Operator (data controller) | Ranchi Municipal Corporation (RMC), Ranchi, Jharkhand, India |
| Developer / data processor | Netwind Softlabs Pvt. Ltd. |
| Support contact | info@netwindsoftlabs.in |
The App collects only the information required to authenticate the user, record municipal user-charge payments, and produce printed receipts. We do not collect data for advertising, profiling, or any secondary purpose.
| Data | Purpose |
|---|---|
| Login email / user ID and password | Authenticating you against the RMC backend |
| Ratepayer details (name, address, mobile number, consumer number, category, cluster / apartment information) | Recording who paid the user charge |
| Payment information (amount, payment mode — Cash / UPI / Cheque / DD / NEFT / RTGS / IMPS, reference number, cheque / DD number, cheque date, bank name) | Creating a payment transaction in the RMC system |
| Denial / door-closed / reschedule remarks | Recording the outcome of a field visit |
| Permission | Why the App uses it |
|---|---|
ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION |
To find nearby ratepayers, to geo-tag payment transactions, and to record the geo-location of new ratepayer entries. Location data is sent to the RMC backend together with the related transaction. The App does not continuously track your location in the background. |
BLUETOOTH, BLUETOOTH_ADMIN, BLUETOOTH_CONNECT, BLUETOOTH_SCAN |
To discover and connect to a thermal receipt printer so the App can print payment receipts on the spot. No data about other Bluetooth devices is uploaded or shared. |
| Camera (optional) | To capture a photograph as evidence in specific workflows (for example, denial-of-payment recording). Images are sent only to the RMC backend as part of that transaction. |
The App does not access your contacts, calendar, SMS, call logs, microphone, photo gallery, accounts, advertising ID, biometrics, or files outside its own application sandbox.
The following items are stored on your device using the standard Android secure-preferences storage :
We do not store your password on the device.
We use the information described above solely to:
All transactional data entered through the App is transmitted over HTTPS to RMC's backend service and is stored in RMC's systems. From there, data may be accessed by:
We do not sell, rent, or share your personal data with any advertiser, data broker, or other third party. We do not transfer data outside India in the ordinary course of operating the App.
We may disclose information when required to do so by Indian law, court order, or a legitimate request from a government authority.
No system can be guaranteed to be 100% secure. If we become aware of a security incident that affects user data, we will notify RMC and, where required by applicable law, the affected users.
| Data type | Retention |
|---|---|
| Local bearer token | Cleared on logout, on uninstall, or when you clear the App's data. |
| Printer settings | Stored on-device until you clear the App's data or uninstall the App. |
| Transactional data (payments, denials, ratepayer records) | Retained by RMC in its backend systems for as long as required by RMC's record-keeping policies and applicable municipal, financial, and statutory laws of India. |
The App is intended exclusively for authorised RMC field staff. It is not directed to, and we do not knowingly collect data from, children under 18.
You may revoke Location, Bluetooth, or Camera permissions at any time from your Android system settings. Revoking a permission may prevent the corresponding feature from working (for example, you will not be able to print receipts without Bluetooth, or geo-tag payments without Location).
Logging out clears the bearer token from your device.
Uninstalling the App removes all locally stored preferences. Data already submitted to the RMC backend is retained by RMC.
Because the underlying records belong to RMC, requests to access, correct, or delete data must be addressed to RMC through its official channels.
We may update this Privacy Policy from time to time to reflect changes to the App or to applicable law. The "Last updated" date at the top of this policy will indicate when it was last changed. Material changes will be communicated through the App or through RMC's official communication channels.
For questions about this Privacy Policy or about the App, please contact:
Support: info@netwindsoftlabs.in
For requests concerning the underlying municipal records (ratepayer data, payment records), please contact Ranchi Municipal Corporation through its official channels.